Shipping Policy

Thank you for shopping at Matthew Seaborne’s Online Shop! We are dedicated to delivering your comic books, artwork, and merchandise in a timely and secure manner. Below are the details of our shipping policy:

1. Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

If you’ve ordered a personalized or custom piece, please allow additional time for creation—this will be indicated in the product description.

2. Shipping Methods and Costs

We offer a variety of shipping options to ensure your order arrives safely:

• Standard Shipping: Delivery typically within 5–7 business days (domestic orders).
• Expedited Shipping: Delivery within 2–3 business days (domestic orders).
• International Shipping: Delivery times vary by destination, typically 7–21 business days. International customers are responsible for any customs duties, taxes, or fees applied by their local government.

Shipping costs are calculated at checkout based on the weight of the order and your delivery address.

3. Packaging

Each order is carefully packaged to ensure that your comic books, prints, and other items arrive in perfect condition. We use sturdy packaging materials to protect your items during transit.

For original artwork or limited-edition prints, we use extra protective measures like reinforced tubes or flat mailers.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor its progress. You can track your package directly through the carrier’s website.

5. Lost or Damaged Items

While we take great care in packaging and shipping, occasionally items may get damaged or lost in transit. If your package is lost or damaged, please contact us immediately at [email@example.com] with your order number, and we will work with you to resolve the issue.

6. Shipping Delays

Occasionally, factors beyond our control (e.g., weather, carrier delays, etc.) may cause shipping delays. We will notify you if there are any significant delays with your order.

7. International Shipping & Customs

For international orders, please note that customs fees, import duties, and taxes are not included in the price of the item or shipping charges. These additional costs are the responsibility of the customer. We encourage you to check with your country’s customs office for more details.

8. Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. We are not responsible for delayed shipments or lost packages due to incorrect or incomplete address information.

9. Returns & Exchanges

Due to the nature of our products (especially limited-edition and personalized items), we do not accept returns or exchanges unless the item is defective or damaged during shipping. If you have an issue with your order, please contact us at [email protected] within 7 days of receiving your package, and we will assist you.